Reference

How jlmm Handles Your Personal Information

This Privacy Policy explains exactly what personal data jlmm collects when you open an account, make deposits via GCash, Maya, or InstaPay, and use the lobby — and how we keep that data secure.

Account data protectionGCash, Maya, InstaPay privacyTransparent data useYour right to request changesPhilippines-eligible accounts only
jlmm How jlmm Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your data is stored, want to request a correction, or need to know what information we hold on your account, our support team is the right place to start. You can reach us through live chat inside the lobby, by email at the address listed in your account settings, or through the in-app help screen on mobile. We aim to respond to data-related requests within the timeframe required under applicable Philippines data protection rules.

Live Chat Start a live chat session directly from the lobby or mobile app — our team can pull up your account details and address data queries without you needing to send documents first.
Email Support Send a written data request to the support email shown in your account settings. Include your registered number or GCash-linked account for faster matching and a quicker turnaround.
In-App Help Screen On mobile, open the menu and tap Help to access the privacy request form. This path works on both Android and iOS and does not require you to log out or switch browsers.
DATA HANDLING PRACTICE

How We Protect and Manage Your Data

Our data handling follows four clear practices that cover the full lifecycle of your information — from the moment you register to the point where your account is closed. Each practice is designed to keep your personal details accurate, secure, and available to you on request. If you believe any stored information is incorrect, the correction process starts with a message to our support team via live chat or email.

Encryption in Transit and at Rest

All data exchanged between your device and our servers is encrypted using SSL. This covers login sessions, GCash and Maya deposit confirmations, and InstaPay transfer acknowledgements sent to your account.

Cookie and Session Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can adjust cookie permissions through your browser or mobile settings at any time without losing your account access.

Account Access and OTP Verification

Every login from an unrecognised device triggers a one-time password sent to your registered number. This OTP step is mandatory — it prevents unauthorised access even if your password is compromised elsewhere.

Data Retention and Deletion Requests

We hold your data for as long as your account is active, plus the period required by applicable local rules. Once that period passes and you request deletion, we remove identifiable records from our active systems.

What You Have Asked About Your Data

These are the questions our account holders actually send us about how their information is handled — covering access rights, payment data, cookies, and how to get records corrected or removed. If your question is not here, live chat is the fastest path to a specific answer.

We store your name, email address, mobile number, and the payment method you registered — including GCash or Maya account identifiers — along with your login history and transaction records.

No. Payment data from GCash, Maya, and InstaPay is used only to process your deposits and withdrawals. We do not sell or share that data with advertisers or unrelated third parties.

Send a request via live chat or to the support email in your account settings. Quote your registered mobile number so we can match and pull your records within the timeframe local rules require.

Yes. Once your account is closed and the mandatory retention period under applicable local regulations has passed, you can submit a deletion request and we will remove your identifiable data from active systems.

The old number is replaced in your active profile after identity verification. Historic transaction records linked to the previous number are kept for the required retention period, then removed per our deletion policy.

We use session and preference cookies. You can manage or block them through your browser or Android or iOS device settings at any time — though turning off session cookies may affect your lobby login experience.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.