Reference

Our Legal Terms and What They Mean for Your Account

Every account on jlmm operates under a clear set of legal conditions that protect both sides of the relationship — your rights as an account holder and our obligations as the operator.

Account TermsPrivacy PolicyCookie UseData RetentionGCash, Maya, InstaPay Policy Context
jlmm Our Legal Terms and What They Mean for Your Account
ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account Security

Our data practices are built around the principle that your account information belongs to you. Here is how we handle the key areas — cookies, data retention, security and your right to request changes.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. No third-party advertising cookies are placed without your consent via the cookie notice at first visit.

Data Retention

Account data is retained for as long as your account is active and for the period required by applicable financial regulations afterward. You can request deletion of non-mandatory data through the Help Centre.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. Suspicious login attempts trigger an automatic lock and a notification to your registered GCash-linked or Maya-linked contact.

Requesting Changes

To correct inaccurate personal data or update your registered payment method — including switching between GCash, Maya, or InstaPay — submit a request through live chat with your account ID and a valid ID image.

POLICY CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a specific question about our terms, a data request, or a complaint about how your account information was handled, reach us through the channels below. We aim to acknowledge policy queries within one business day and resolve straightforward requests within five.

Live Chat Access live chat directly from your account dashboard. This is the fastest route for policy clarifications, account-level questions and GCash or Maya transaction disputes.
Email Support Send detailed legal or data-handling requests to our support email. Include your registered account number and the specific policy clause you are asking about for a faster resolution.
In-Account Help Centre The Help Centre inside your account contains the current version of our terms and privacy policy. You can request a copy of your stored data directly from the Data Requests section there.

Common Questions on Terms, Data and Account Rights

These are the questions we actually get from account holders about their legal rights, how their data is used, and what to do when something is unclear in our terms.

Eligibility depends on local law. Accounts are available only to individuals in jurisdictions where online casino activity is permitted and who meet the age requirement set by local regulation.

We collect the transaction reference, amount and your registered wallet number to verify the deposit and match it to your account. This data is not shared with third parties for marketing purposes.

Active account data is kept while your account remains open. After closure, financial records are retained only for the period required under applicable regulations, then deleted or anonymised.

Yes. Submit a data access request through the Help Centre inside your account or via our support email. Include your account ID and we will respond within the timeframe set in our privacy policy.

We notify you at your registered contact before any material change takes effect. You are not automatically bound by new terms you have not been informed about in advance.

Contact us through live chat first, referencing the specific account action and the date it occurred. If the issue is not resolved there, escalation steps are set out in the full terms document available on request.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.